JOYO Gem Box II (Grade B)

• If you have purchased a New product and wish to return it because you have changed your mind, you will be responsible for the cost of shipping to return the products back to us. 
• We will issue a refund to the original payment method minus the initial cost of shipping that we paid to send it to you. This fee is €10 (i.e. Order total €100, Refund issued: €90)
• You will have 14 days to send us back the products. 

Order arrived damaged:

• If your order has arrived damaged you must inform us within 48 hours and provide pictures & any other relevant information.
• You can return the products back to us and after inspection, we will issue a full refund plus the postage cost you paid to return the order back to us. 
• Please include all (if any) accessories that came with your order. 

For further information,

Please see our New Product Sale Policy by clicking here

Please see our Refurbished Product Sale Policy by clicking here